plz see below for some answers to questions!

FAQs

  • CLASSES OCCUR ON A MONTHLY SCHEDULE HAPPENING ON THE SAME DAY EACH MONTH

    All class and workshop registrations are nonrefundable. Once you sign up, your spot is reserved just for you. This helps us ensure we can pay out instructors and get supplies for the classes. If something comes up, feel free to reach out. We’ll always do our best to work with you!

    • Processing Time: All orders are processed within 5-10 business days. Sometimes that may take a little extra time, especially during busy periods or for custom orders.
    • Shipping Method: We offer standard shipping via USPS and UPS, depending on your location. You’ll receive a tracking number as soon as your order ships out, so you can follow its journey to you.
    • Packaging: Your items will be wrapped with the utmost care—recycled and eco-friendly materials are used when possible to ensure your purchase arrives safe and sound. After all, the journey is just as important as the destination.
    • Domestic Shipping: Free shipping on orders over $50 within the U.S.
    • International Shipping: We do offer international shipping! Please note that shipping times and costs may vary depending on your location. Import duties and taxes are the responsibility of the customer.

    Note: While we do our best to ensure your order arrives in perfect condition, we cannot control delays or mishaps once the package is in the hands of the carrier. If there’s a problem with your delivery, don’t hesitate to reach out, and I’ll do my best to assist.

  • Returns are only accepted for damaged items. If your items arrive damaged, please email (HIYA@SCRAPPIESTUDIO.COM) a clear photo of the damage within 7 days of delivery for a replacement or refund. A refund will be given once W receive the returned product. Otherwise, all sales are final.

    For any questions, feel free to reach out!

  • THE BEST PLACE TO REACH US IS:

    EMAIL ME - HIYA@SCRAPPIESTUDIO.COM

  • Custom pieces are a beautiful way to bring something personal and meaningful into your world. Whether you’re looking for a custom area code mug or something unique to you, I’d love to collaborate with you. Reach out through the contact page, and let’s create something special.  - PRESLIE

  • AS A SMALL BUSINESS, ONCE WE HAND A PACKAGE OFF TO USPS/UPS/FEDEX IT IS IN THEIR HANDS. WE ARE NOT LIABLE FOR THE MISHANDLING OF ANY PACKAGES OR ANY LOST CONTENTS.

    PLEASE REACH OUT TO THE SHIPPING COMPANY WITH YOUR TRACKING NUMBER TO FILE A CLAIM. WE CANNOT DO THIS FOR YOU.

  • Shipping is free and sent with untracked letter mail.

    Billing is on the first of the month.

    Letters are sent within the first two weeks of the month.

    Please allow up to 21 business days for the envelope to be delivered. If it takes longer, please email hiya@scrappiestudio.com to request a replacement.

    To manage your subscription, click here (subscription management). Using the email you used to place the order, you can change your address, update your email, cancel or pause subscriptions, and manage any points accumulated with it.